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How can we help?
Pick the enquiry type that fits best in the form, or put it in your subject line if you email us, so your message reaches the right person first time.
Reader queries
Forex questions, broker comparisons and help using our guides and tools.
Partnerships and affiliates
Revenue share, co-marketing and broker affiliate programmes.
Advertising and sponsorship
Banner ads, sponsored content and promotion listings.
Corrections and legal notices
A factual error, a right-of-reply request, a review complaint or a legal notice about our content.
Editorial
Review requests, guest articles and questions about our content.
General enquiries
Anything else. We are happy to help.
Office hours and reply times
| Enquiry | Typical first reply | Notes |
|---|---|---|
| Reader questions | Within 24 hours | On working days, Monday to Friday |
| Corrections and legal notices | Within 24 hours | Decision within 5 working days; see our editorial policy |
| Partnerships and advertising | Within 48 hours | Use "Partnership" in the subject line |
| Weekend messages | From Monday | Office hours are 06:00 to 15:00 UTC |
What to include in your message
- A clear subject, such as "Correction", "Review request" or "Partnership".
- The page link, if you are writing about an article, review or tool.
- Your evidence for a correction: a regulator entry, the broker's official document or a screenshot.
- The broker's name and your country, if you are asking about a broker, because the entity and rules differ by country.
Never send passwords, card numbers, ID documents or trading account logins. FX Recap will never ask for them.
What we can and cannot help with
No personal advice
We publish education and independent analysis, not personalised trading or investment advice.
We are not your broker
We cannot access or change trading accounts, deposits or withdrawals. Contact your broker, then its regulator.
Broker complaints
We can point you to the right regulator and ombudsman. See our trader protection page.
Review requests
Suggest a broker and we will consider it for our review schedule. Brokers cannot pay for a rating; see our paid review rules.
Contact FAQs
How quickly will I receive a response?
We usually reply within 24 hours on working days. For urgent matters, start the subject line with Urgent.
Can I request a specific broker review?
Yes. Send us the broker's name and we will consider it for our review schedule. A regulated broker can also pay for a priority review, which is labelled as paid and scored with the same methodology; no one can pay for a rating.
Do you provide personalised trading advice?
No. We publish educational content and independent market analysis, not personalised trading advice. The aim is to help you make informed decisions yourself.
How can I advertise or partner with FX Recap?
Email info@fxrecap.com with "Partnership" in the subject line. The team reviews proposals and replies within 48 hours. See also the partner page.
How do I report an error on the site?
Email the page link and your source. Confirmed errors are corrected and the page's update date changed.
My broker will not process my withdrawal. Can you help?
We cannot act on your account, but our trader protection page explains how to escalate a complaint to the broker, its regulator and the relevant ombudsman.